Last revised: October 1, 2026. This revision applies prospectively after publication, notice, and any acceptance required by law. It does not retrospectively change existing orders.
Please review these Terms before registering, purchasing, or using VIXNODE. You accept them through an affirmative acceptance step or an order that expressly incorporates them, after a reasonable opportunity to review. The sections below describe service access, acceptable use, AI content rights, subscriptions, credits, refunds, complaints, and responsibility.
Related documents: Privacy Policy, Service Level Agreement, and plan specifications. Manage subscriptions through Billing.
These Terms govern your use and purchase of VIXNODE website creation, editing, AI-assisted generation, image generation, publishing, hosting, export, account, subscription, and credit-based services (the "Services"). VIXNODE means the service provider identified in your order confirmation or invoice. Review these Terms and the applicable plan and order information before accepting them or purchasing Services. Contact service@vixnode.com if the provider or order information is unclear.
You must have legal capacity to enter into this agreement. If parental or legal representative consent is required under applicable law, obtain that consent before registering or purchasing. If you act for an organization, you must have authority to bind that organization; representing one entity does not automatically bind its affiliates.
The applicable order confirmation and plan specifications, these Terms, the Privacy Policy, and the Service Level Agreement (SLA) describe the agreement. The Privacy Policy governs personal data processing and the SLA governs its specified availability commitments. Expressly agreed order terms prevail for that order, subject to mandatory law. General disclaimers in these Terms do not cancel express paid-plan or SLA commitments. A later website update does not retrospectively change a completed order.
Nothing in these Terms excludes mandatory consumer rights or other protections that cannot lawfully be waived. If you purchase for personal consumption, applicable consumer protections remain available regardless of your account or plan name.
Your plan and order specify available features, storage, bandwidth, publishing and export limits, credits, subscription period, and charges. Free, trial, beta, and preview features may have different limits and availability from paid Services. Third-party models, APIs, registrars, and resources may have additional disclosed conditions.
Provide accurate registration and billing information, keep it current, safeguard credentials and API keys, and promptly report suspected unauthorized access. You are responsible for authorized account users and activity within your reasonable control, but are not automatically responsible for activity caused by VIXNODE's own security failures.
Use authorized interfaces, including supported APIs and integrations. Do not bypass authentication, access another user's data, exploit vulnerabilities, evade quotas or safety checks, or conduct attacks, spam, phishing, malware distribution, credential theft, or other abusive activity. Reselling access to the Services requires authorization; this does not prohibit lawful commercial use or sale of your own websites or outputs within applicable licenses.
Keep appropriate backups of your content and exported files. This responsibility does not release VIXNODE from agreed service obligations or liability imposed by law. Published websites and externally hosted exports have different availability and control boundaries, as described in the SLA.
These rules apply to prompts, uploads, imported files, AI outputs, manually edited pages, previews, published websites, linked or embedded resources, API-supplied content, and activity by invited users. Private drafts, free accounts, and content obtained from a third party are not exempt.
Do not use the Services to create, upload, request, store, transmit, display, publish, distribute, or facilitate sexual or adult content, including pornography, explicit sexual depictions, sexual services, or sexualized depictions of any person. Medical, educational, or artistic labels do not automatically create an exception; ask VIXNODE for written clarification before submitting potentially restricted content.
Child sexual abuse material (CSAM), sexual exploitation of minors, grooming, sexualized depictions of minors, and content facilitating such abuse are strictly prohibited, including synthetic or AI-generated depictions. Do not attempt to circumvent detection, repost removed material, or use altered identifiers or links to restore access.
Do not infringe copyright, trademarks, trade secrets, privacy, publicity rights, or other rights. Do not impersonate people or organizations, create deceptive or non-consensual intimate media, distribute counterfeit goods, or use another person's likeness, voice, credentials, or confidential information without a lawful basis.
Do not facilitate illegal gambling, unlawful drug sales, fraud, money laundering, prohibited financial activity, violence, trafficking, or other unlawful transactions. Do not disguise a prohibited service as subscriptions, hosting, credits, donations, or another apparently lawful charge.
You must have the rights and permissions needed to submit and use your inputs, including personal data and third-party materials. Review outputs and the complete website before publication or commercial use. Maintain compliance when you edit a site or change external resources. A successful AI response or publication is not approval of legality or ownership.
VIXNODE may use automated checks and authorized human review to assess content and activity for compliance, security, abuse prevention, complaints, and lawful payment-provider requirements. Review may concern inputs, outputs, uploads, publication, and hosted content. Such review is limited by applicable law and the Privacy Policy; these Terms do not promise that every violation will be detected.
Where reasonably necessary to address a credible violation or material risk, VIXNODE may reject a request, restrict publication, disable a resource or website, remove access to content, or suspend affected functionality. Measures should be proportionate to the risk where practicable. Urgent action may precede notice for suspected CSAM, serious abuse, security threats, legal obligations, or risks to others.
Report suspected illegal content, CSAM, abuse, or intellectual property infringement to service@vixnode.com. Include the affected URL or resource identifier, the reason for the report, relevant dates, and contact details. Rights claims should identify the protected work or right and your authority to report. Do not email suspected CSAM files or redistribute unlawful material; provide identifiers and request secure reporting instructions.
On discovering or receiving a report of suspected CSAM, VIXNODE will promptly restrict access to the affected material, investigate, and make reports required by applicable law and binding payment-provider obligations, including any applicable 24-hour notification requirement. Necessary evidence may be preserved with restricted access as permitted or required by law; disabling public access does not require unlawful redistribution or indiscriminate deletion of evidence.
VIXNODE may request relevant explanations or authorization records. You may appeal a restriction or removal by contacting service@vixnode.com with the account or resource identifier and supporting information. VIXNODE will review the available evidence and provide an explanation to the extent permitted by law and security requirements. Access is not automatically restored during review. A complaint alone does not establish infringement or wrongdoing.
Compliance and complaint records may be retained and relevant information provided to competent authorities or payment providers only where legally permitted and reasonably necessary. These Terms do not authorize unrestricted access to all customer data or require a user to disclose unrelated secrets.
You retain whatever rights you lawfully hold in your inputs and content. VIXNODE does not acquire ownership merely because you use the Services. You grant VIXNODE a non-exclusive license to process, reproduce, store, transmit, and display that content only as reasonably necessary to provide the features you request, including public hosting, and to secure the Services, investigate abuse, and comply with lawful obligations. Personal data processing remains subject to the Privacy Policy.
You may use AI outputs, including commercially, only to the extent permitted by applicable law and the licenses governing the relevant model, template, font, image, library, or other component. VIXNODE does not promise that an output is unique, exclusive, copyright-protected, or free of third-party rights. Other users may receive similar outputs. No ownership or license is granted in a third party's rights that VIXNODE cannot grant.
VIXNODE and its licensors retain rights in the platform software and their own materials. Your right to use the Services does not authorize redistribution of the platform, unauthorized extraction of proprietary materials, or removal of notices where your plan or a component license requires them.
Private, non-public content must be distinguished from content you intentionally publish, share, or export. Public publication authorizes public delivery; exports and external sharing are subject to the recipient's systems and policies. VIXNODE will use reasonable safeguards for non-public content and restrict access to persons or providers who need it for service delivery, support, security, compliance, or lawful disclosure, subject to appropriate obligations.
The Privacy Policy describes third-party AI processing and personal data practices. These Terms do not create a blanket promise that every AI provider uses every category of data in the same way or that all submitted content is excluded from training. Do not submit information you lack authority to disclose; seek clarification about sensitive data before submission.
Before payment, review the actual charge in New Taiwan Dollars (TWD/NTD), applicable taxes, billing frequency, selected plan, and any additional fees shown in checkout. USD estimates are informational unless the order expressly specifies otherwise. Your bank may separately charge conversion or foreign transaction fees. Additional usage or purchases require authorization under the applicable order; a displayed estimate does not authorize an undisclosed charge.
Monthly and annual subscriptions are charged according to the billing interval and dates in the accepted order. Subscription fees purchase access for that period rather than guaranteeing a particular amount of actual use. Recurring payment requires your authorization; the renewal interval and charge must be disclosed before authorization. Billing records use UTC, and dates should be read with their indicated time zone.
Cancel automatic renewal through the Billing page using Unsubscribe before the next scheduled charge. If that function is unavailable, contact service@vixnode.com promptly for assistance. A successful cancellation stops future renewal charges and normally preserves paid access until the current period expires, after which the account moves to the applicable free plan. Cancellation of renewal is separate from a statutory withdrawal, refund request, or account deletion.
Price increases apply to future renewals or new purchases after advance notice, not retroactively to a prepaid period. You may cancel renewal before an increased price takes effect. VIXNODE must not charge an increased recurring amount without the notice and authorization required by applicable law.
For upgrades, downgrades, and plan conversions, the confirmation must identify the effective date, charge, and treatment of unused paid time or balance. A subscription-fee adjustment is not automatically an AI-credit conversion. No duplicate charge is due for the same adjustment. Failed payment may lead to a proportionate restriction after notice where practicable; disputed charges remain subject to applicable law.
AI credits are service-use units, not a bank deposit, transferable currency, or a promise of investment value. Subscription-included credits are valid for the applicable monthly or annual period. Directly purchased credits and credits redeemed through a reward card have no stated expiry under these Terms. Promotional credits do not create a cash refund entitlement merely because they are unused.
The applicable feature or order must disclose the charging basis and any applicable expiry or usage conditions. Subscription adjustments, promotional credits, service credits under the SLA, and purchased AI credits are distinct categories. VIXNODE must not retrospectively shorten the validity of purchased credits or change the cost of a completed request.
An unsuccessful request does not automatically establish that no billable processing occurred. Any charge for processing that is rejected by a safety check, fails, or produces no usable result must have been clearly disclosed before the request. If no such charge was disclosed and no result was delivered, contact support for review and restoration of credits charged for that request. Verified duplicate deductions or deductions caused by a VIXNODE billing error will be corrected.
AI quality is probabilistic. Dissatisfaction with a successfully delivered result does not alone require restoration of credits, but this does not exclude remedies for non-delivery, incorrect billing, misdescription, or other nonconformity under applicable law. Contact service@vixnode.com with the request identifier and deduction details; avoid sending passwords or API keys.
For consumers in Taiwan, distance transactions are subject to the Consumer Protection Act, including the seven-day withdrawal right where applicable. An exception for digital content not supplied on a tangible medium or an online service completed when supplied applies only when its legal conditions are satisfied, including prior notice of the exclusion and the consumer's prior consent to supply. Accepting general Terms alone must not be treated as conclusive proof that every purchase qualifies.
Each component must be assessed according to its actual nature. Delivery of an individual AI output does not by itself establish that an entire ongoing monthly or annual hosting subscription, or all unused credits, has been completely performed or is excluded from withdrawal. Other mandatory refund, termination, or conformity remedies remain available.
Outside mandatory rights, cancellation of renewal alone does not automatically refund a correctly supplied current subscription period or consumed credits. Refund requests concerning unused purchased credits, undelivered services, billing errors, or service failure will be assessed using the order, delivery and usage records, and applicable law. No blanket non-refundable rule overrides those rights.
Request withdrawal or a refund at service@vixnode.com, identifying the account, order, date, and requested remedy. You need not give a reason where a statutory withdrawal right applies. VIXNODE may request information reasonably necessary to verify the order and must respond and process eligible refunds within the time required by law. Refunds normally use the original payment method unless another lawful method is agreed; statutory refunds must not be replaced with credits without the required consent.
If VIXNODE permanently stops a paid service for reasons not attributable to your breach, it will provide reasonable notice and an opportunity to export lawful content where practicable, and refund the unperformed prepaid portion and unused directly purchased credits attributable to the discontinued service. Promotional value is not automatically cash value. Temporary SLA incidents are handled under the SLA without restricting mandatory legal remedies.
The SLA describes which paid services have availability commitments, how availability is measured, exclusions, claim procedures, and service credits. AI generation and third-party APIs may not have the same commitments as hosted websites. Specific SLA commitments remain enforceable notwithstanding general statements that AI is provided on a best-effort basis.
AI outputs may be inaccurate, incomplete, unsafe, biased, or unsuitable for your intended use. Verify facts, rights, code, and security before reliance or publication. AI output is not a substitute for professional legal, medical, financial, or other regulated advice. VIXNODE does not guarantee revenue, a specific creative result, or approval by a third party.
External APIs, embedded resources, domains, and exports outside VIXNODE's hosting may be affected by providers or configurations outside its control. Those boundaries do not excuse VIXNODE's own agreed obligations, negligent integration, or responsibilities imposed by law. Do not place secrets in publicly delivered website code.
VIXNODE may restrict or terminate affected Services for a material breach of these Terms, non-payment, serious abuse, unlawful activity, or a binding legal or payment-provider requirement. Where practicable, it will identify the reason and allow a reasonable opportunity to remedy a remediable breach. Urgent protective measures described in section 4 may be taken immediately.
You may request account closure through support. When account closure takes effect, access to resources under that account will be disabled, and all published websites under that account hosted or managed by VIXNODE will be taken offline at the same time. Exported copies hosted independently outside VIXNODE are not shut down by account closure. Retrieve any lawful content you need before closure, subject to the access and preservation restrictions below. Account closure, cancellation of recurring payments, and refund requests are distinct matters; specify the actions you need. No new recurring charge should be initiated after an effective cancellation, subject to already authorized charges and applicable law.
Where lawful and safe, VIXNODE will provide a reasonable opportunity to retrieve lawful content before permanent closure. Access may be restricted for illegal content, security risk, or preservation required by law. Retention and deletion of personal data follow the Privacy Policy and applicable law. Suspension does not automatically forfeit every prepaid balance or establish entitlement to damages.
Amounts due, justified claims, and obligations that by nature survive termination remain subject to these Terms and mandatory law. Unused balances and unperformed services must be assessed under section 8; these Terms do not authorize arbitrary confiscation or automatic recovery of a payment provider's penalty from a user.
Each party is responsible for its own breach and attributable acts or omissions under applicable law. A user is not liable merely because a third party makes an allegation. Any claim for compensation must have a lawful basis, supporting facts, a causal connection, and a properly established amount.
To the extent permitted by law, you are responsible for reasonably established losses caused by your culpable breach, unlawful content, or infringement of rights, including reasonable third-party claim costs attributable to that conduct. You are not required to indemnify VIXNODE for its own fault or unrelated conduct. Payment-provider penalties are not automatically passed on to you.
For a third-party claim, the affected party should give prompt notice where lawful, reasonably cooperate, and take reasonable steps to mitigate loss. Neither party may settle a claim imposing payment, admission, or continuing obligations on the other without that party's consent. A separate express written indemnity, if any, governs its specified scope; these Terms do not provide a blanket VIXNODE defense or indemnity for every AI output or third-party component.
For business users only, and only to the extent permitted by law, VIXNODE's aggregate contractual liability is limited to fees paid for the affected Services during the twelve months preceding the event, and does not include indirect or consequential loss of profit. This limitation does not apply to fraud, intentional misconduct, gross negligence, personal injury, or any liability that cannot lawfully be limited. It does not limit amounts that must be refunded under section 8. Consumer claims are governed by applicable law rather than this business-user cap.
Nothing in these Terms excludes statutory service obligations, applicable security or data protection duties, mandatory consumer remedies, or liability that cannot lawfully be excluded. SLA service credits are a contractual remedy and do not displace rights that mandatory law preserves.
VIXNODE may make reasonable technical updates and necessary security or legal changes. Material changes affecting a prepaid plan's principal features, charges, or rights require advance notice where practicable. VIXNODE will not retrospectively reduce purchased rights merely by publishing new Terms. If a material adverse service change prevents delivery of the purchased service, the unperformed portion is handled under section 8.
Updated Terms will state their revision date and prospective effective date. Material changes will be communicated through an appropriate account notice or email, with a reasonable review period and any consent required by law. Continued use alone does not waive statutory rights or authorize new charges. Immediate safety or legal measures will be explained as soon as reasonably practicable.
These Terms are governed by the laws of Taiwan, without depriving consumers of mandatory protections applicable in their place of residence. Disputes are subject to courts having jurisdiction under applicable law; no exclusive forum here restricts a consumer's statutory choice. You may use available consumer complaint or dispute-resolution procedures.
If a provision is invalid or unenforceable, the remaining provisions apply to the extent permitted by law. Failure to enforce a right is not a waiver. Interpretation and amendments must respect mandatory law and may not create rights the parties did not agree to.
For billing, cancellation, refunds, privacy questions, content reports, infringement notices, account restrictions, or appeals, contact service@vixnode.com. Include only information reasonably needed to identify the issue. Mark urgent suspected CSAM or immediate security risks clearly, and do not attach unlawful material, passwords, payment-card details, or access tokens.
VIXNODE will handle complaints and appeals in good faith using the relevant facts and records, and comply with applicable response and reporting deadlines. Contacting support does not suspend or shorten statutory claim periods, and using this procedure is not a waiver of your right to contact regulators or seek legal remedies.
